Thread: Modern Housing

Argghhhhh just need to vent off a little bit!
So we wait in all morning for them to turn up. At 12.50 he does, sits in the van for 10 mins outside my house reading a paper. I went out in the car to the shop and came back he'd gone.
My husband was in the house with the kids - the man had put a "missed appointment" slip through the letter box. When hubby phoned MHS they said, well you must have been out otherwise he wouldn't have left.
So I then phoned, put in an official complaint but nothing will get done. Its made me so bloody angry. I have nothing but problems with MHS grrrr
Now I have to spend another day stuck in the house next week waiting for him to come back.

Ooh, that sounds just like my experience with MHS! They love those 'missed appointment' cards. You can be standing looking at them with the front door open, they'll carry on reading The Sun knowing full well you're standing there waiting, you turn your back and he races up the pathway like Linford bloody Christie and it suddenly all turns out to be your fault.

Nothing new, nothing will change and the boiler will still be knackered for another two weeks. Deep joy!

Sounds familiar! When I was on maternity leave with my first daughter, they kept making appointments to come and do a gas safety inspection. I was in ALL day EVERY day as I had bad SPD and Sciatica, was on crutches and couldn't drive, or walk any distance at all. Four times I had missed appointment cards put through, I even got a sh*tty letter saying I was in breach of my contract! They never did turn up before we moved out...

When we moved in here, after about a month we had no water one morning, not a drop coming out of anywhere. I rang up to get it sorted, and they told me the next available appointment was 4 days away, and apparently having no water in your entire house isn't classed as an emergency. Needless to say I went a bit nuts (I blame the 'just had a baby' hormones) and they came out within 3 hours.

Apparently smoke alarms going off non stop for no reason is no emergency either, they even tried to tell me that if they did come out they'd be charging me £200!!! Went mental then too and they did come out and disconnect them from the mains, and put some temporary ones up, and told me they'd be in touch to rewire the mains connected ones...that was over a year ago.

I emailed a complaint...which they acknowledged 4 months later (after I'd sent 6 more emails)...they sent me a letter saying they'd listened to the phonecalls and basically that I was lying and all of the repairs were dealt with appropriately, and that I could call to discuss it but they wouldn't be taking it any further. Whenever I rang, the bloke I was supposed to speak to was never there. I gave up in the end.

God they really grip my sh*t!!!

Phone and complain.

Seriously - phone and register it as a proper complaint. I was REALLY angry during our pre-march out and march out because the gas man that I had had booked for over 8 weeks , for a specific time frame, did not turn up. I'd had to drive from Devon to Nottingham at stupid o'clock to make sure I was sodding there, and they didn't show.

Don't take "oh but..." for an answer. The minute they don't take it seriously - and no, don't e-mail - CALL them - ask for a supervisor. If the supervisor is rubbish, ask for the manager.

We ended up with over £60 "compensation" vouchers for the inconvenience which took 2 months to get , but we still got them. I giggle even now that they sent us so many vouchers as a "sorry" - as they stupidly sent the same letter with the same job number 3 times...

I didn't call them to remind them how rubbish their admin had been, let me tell you.

Put your foot down with MHS - they are utterly shite.

I have put it in as an official complaint. Unfortunately the woman said that it was my word against his and that maybe we just didn't hear the doorbell or something - even though my husband watched him walk from his van to the front door!
We're getting a £20 voucher for a missed appointment but thats not the point, it now means that i have to stay in all day again waiting for him to come, which is not so much fun with 2 young kids to entertain!!

God if it's not MHS it's their contractors! Got water p*ssing through my kitchen ceiling, can't use the bath/shower or toilet (only have the one toilet), or turn the kitchen light on as it's going into there. Rang MHS, yep that's an emergency and they are sending a plumber out. Ten minutes later get a phone call from the plumber, spoke to me really rudely and asked if I really needed him to come out as it's a bit late?!

He will not be getting a brew when he gets here!!